Purchase Policies

Last updated 29 September 2026

Shipping and delivery

Once your order is complete, you will receive an email confirming your order and the details you entered. If you have a discount code, enter it at checkout.

Local delivery

• Free for orders of $500 and above.
• $10 for orders under $500.
• Delivery only. It does not include setup or installation.

Processing your order

• Orders placed on a weekend or public holiday are processed the next working day.
• Orders placed after 6pm on a weekday are also processed the next working day.
• Orders are shipped within 3 working days of being processed and paid for. If there is a delay, we will let you know by email.
• If your order is a gift, note this in the comments box at checkout.

Delivery outside Singapore

Our online shop delivers within Singapore. For anywhere else, email info@absolutesound.com.sg with the product you want and your destination, and we will confirm whether we can ship it and what it will cost. Delivery outside Singapore is arranged by enquiry, not through checkout.

Returns and exchanges

All purchases are final. We do not offer a return, exchange or refund except where:

• there is a delay in the arrival of a pre-ordered item, or
• the item develops a fault from an inherent defect under normal use.

If your item is faulty:

• We will exchange it one for one if you bring it in within 7 calendar days of delivery or collection.
• The item must come back in its original packaging, with all accessories and any free gifts intact.
• You will need your original receipt or gift receipt.
• The exchanged item carries the standard warranty period, starting from the date on your original invoice.
• Exchanges depend on stock being available.
• Returns and exchanges are for the same product model. If that model is unavailable we can offer a different one, with a top-up if it costs more.
• Refunds are issued as a credit note.

This exchange does not apply to pre-owned or ex-demonstration equipment.

To start a return or exchange, contact the Absolute Sound representative who served you, or call +65 6339 0330, or email info@absolutesound.com.sg.

If you bought your item from one of our authorised retailers rather than from us directly, contact that retailer about their own return and exchange policy.

Warranty

If your product develops a fault from an inherent defect under normal use, within its warranty period, we will repair or replace it free of charge, subject to stock availability.

We support the manufacturer’s warranty on products bought from our showrooms, our online shop, and our authorised retailers. The warranty period depends on the brand, and is listed here.

Pre-owned and ex-demonstration equipment is sold without warranty.

Brand	Warranty
FM Acoustics	5 years
Loewe televisions	3 years
Loewe, all other products	1 year
AVM	2 years
Boulder	2 years
dCS	2 years
Linn	2 years
Magnepan	2 years
Meridian	2 years
Sonus Faber	2 years
Stenheim	2 years
Transrotor	2 years
Wattson Audio	2 years
Andante Largo	1 year
Chord Company	1 year
Elipson	1 year
ISOL-8	1 year
Klipsch	1 year
Neat Acoustics	1 year
Pioneer	1 year
Sumiko	1 year
Tannoy	1 year
Thixar	1 year

What the warranty covers

• Parts and labour needed to correct a defect arising during the warranty period, which starts from your original date of purchase.
• The first owner only. It cannot be transferred.
• You will need your original dated receipt or invoice to make a claim. Without it the warranty may be void, and any cost is yours.
• Report any defective accessories or cosmetic defects within 7 days of purchase.

What it does not cover

• Any product opened, tampered with, or serviced by anyone other than our own technical team or an appointed representative.
• Any product whose serial number has been removed, tampered with or defaced.
• Cosmetic wear and tear.
• Consumables and in-box accessories, including remote controls, power cables, batteries, cables, fuses, mounting accessories, cushion covers and the transport box.
• Damage from improper use, including overpowering the unit, a fault in an external device, a poor connection, or an external cause such as a short circuit.
• Damage from a humid environment, or overheating or discolouration caused by direct sunlight.

Products bought outside our authorised channels

The local warranty does not apply to products bought from an unauthorised retailer or online store. This includes, but is not limited to:

• equipment brought into Singapore by a foreign national during their residency here, which is treated as a parallel import;
• pre-owned equipment not originally sold in Singapore, which is treated as a parallel import for service purposes; and
• gifts bought from an unauthorised online retailer.

Warranty scope for these items is assessed case by case. Servicing them carries these terms:

• A 100% surcharge on all labour and parts.
• A minimum charge of $50, or 20% of the item’s retail value, whichever is higher, for an approved one-for-one exchange.
• No expedited service. Locally sold sets take priority.
• The service warranty below applies.

Service and repairs

• Parts we service carry a 3-month warranty from the date the service is completed, unless we state otherwise.
• If you do not collect your serviced item within 60 days of completion, we may dispose of it at our discretion, and no claim can be made after that.
• We take care with every item sent to us, but we are not responsible for the condition of an item sent without its original packaging.
• All charges are payable on collection or delivery, or before we release the equipment.
• We are not liable for a problem that was discussed or flagged with you before the repair began.
• If the same problem returns within the 3-month warranty, we will replace the item with one of similar value, or refund the labour and parts charges within 3 to 5 working days by cheque. We may remove any spare parts used in the repair.
• Delivery and evaluation charges are not refundable.

One-for-one exchange items

• The exchanged item carries the standard warranty period, starting from the date on your original invoice.
• We may decline an exchange if the packaging is incomplete.

Where to send your item

If you think your item is faulty, or you have a question about your warranty, WhatsApp or call +65 8225 1737 to speak with our technician, or email support@absolutesound.com.sg.

Absolute Sound Service Centre
Wintech Centre
6 Ubi Road 1, #01-12
Singapore 408726

Monday to Saturday, 11am to 6.30pm
Closed Sunday and public holidays

MacPherson MRT. Parking available.